How long can I have the bouncy castle for?
The Bouncy Castle is yours for the day. Bouncy Castles are delivered in the morning. Collections are then made in the evening, depending on how many bouncy castles we are picking up and what time you need it to. We try to be as flexible as possible and work around times that are convenient with you.
Do I need to provide anything?
Only access to a power supply. Our driver will bring all necessary equipment with him. This will include the Bouncy Castle that you have hired, ground sheets, safety mats (were needed), extension leads and circuit breakers and the inflation fan. Our extension leads are 25m long, please tell us if the Bouncy Castle will be further away from an electricity supply than this. We can either provide a longer extension lead or a generator may be needed. There may be an extra charge for a generator.
Can the bouncy castle be inflated indoors?
Yes, most of our Bouncy Castles can be inflated indoors, we will provide sandbags to weigh the Bouncy Castle down. You will need to check the ceiling height of the venue and just let us know. We also provide safety mats for indoor use and if the Bouncy Castle will be outdoors on a hard surface.
What if it rains?
We can’t control the weather. If it is absolutely pouring with rain on the day of your party, and you wish to cancel the booking, this is no problem. There will be no charge for cancellation. It doesn’t happen very often, but sometimes the weather just isn’t very cooperative! Most Castles come with a showerproof cover.
Can adults go on the bouncy castle?
Our standard Bouncy Castles are suitable for children up to the age of 16, and will not withstand the weight of an adult. When adults bounce on children's Bouncy Castles, they put too much stress on the seams damaging the material and stitching. Their weight will make them sink too far into the bed of the Bouncy Castle so it will be difficult to bounce and not much fun anyway. Adult Bouncy Castles are built to withstand the weight of an adult, and use a much more powerful inflation fan making the Bouncy Castle bed firmer and more bouncy. Our multi-coloured Bouncy Castle is deemed suitable for adults as long as there are only 3-4 adults on the Castle at one time. A new Adults Castle will be ordered soon so watch this place!
Do you have insurance?
Yes, Castles R'US has public liability insurance up to £1m. You can find out more about this on our 'Safety & Insurance' page.
Can I collect the bouncy castle and set it up myself?
No, sorry.  Our public liability insurance would be invalidated. We will deliver the Bouncy Castle and set it all up for you. You don’t need to do anything other than have a great time at your party. We will then come and collect the Bouncy Castle at the time agreed with you.
I’ve been let down before by other bouncy castle companies, how are you different?
Castles R’US takes great pride in the top quality service it provides. Once your booking has been made, you can rest assured that your Bouncy Castle will arrive as requested. One of our operatives will telephone you the week before your party to confirm the booking and check the booking details with you. Should you need to change any part of your booking at any time, please don’t hesitate to contact us.
What do I need to do on the day?
We will need clear access to the place you would like the Bouncy Castle situated. The Bouncy Castle will be wheeled to the location on a trolley. Please tell us at the time of booking if you have any narrow access ways, a torturous route or there are lots of steps to the location and we will advise you from there. If your car will be parked on the driveway to your house, please make sure you have left enough room for our us to wheel the Bouncy Castle past. If our driver is in any doubt about the size of the gap, he may ask you to move your car rather than risk squeezing the trolley past the paintwork of your car!
Can we keep the bouncy castle overnight?
Yes, we do hire our Bouncy Castles overnight, but an extra charge will apply. If you have hired a child’s Bouncy Castle for overnight use, please do not allow adults to use the Bouncy Castle once the children have gone to bed! 
Can I switch the fan off if the party has finished?
Yes, just switch off the power and unplug the extension lead from your socket. Please be aware that the Bouncy Castle  will deflate very quickly, make sure that there is nobody on the Bouncy Castle  when you switch it off. Please do not allow anybody to walk on the Bouncy Castle once it is deflated, this also causes damage to the Bouncy Castle.
How long does it take to set the bouncy castle up?
We usually allow 15-20 minutes to safely set up the Bouncy Castle.
My garden is on a slope, can I still have a bouncy castle?
Please advise us at the time of booking if your garden is unlevel, it may be necessary for one of our operatives to visit your garden prior to your party to tell you if it is suitable for Bouncy Castle hire.
We live outside your free delivery area, can I still have a bouncy castle?
We do deliver to a reasonable distance outside our free delivery area, but a delivery charge may apply.